Last Updated: May 23, 2025
Sonepar USA Holdings, Inc. and its affiliates,
subsidiaries, and locally managed operating companies, including but not
limited to those entities included at https://www.soneparusa.com/us-en/locations (“Sonepar,” “we,” “us,” or “our”)
respect your privacy. This Privacy Notice (“Notice”) describes the
processing of Personal Information (defined below) that we collect while
providing our products and services to you (“Services”) and on the websites,
portals, mobile applications, and online platforms that link to this Notice
(collectively, the “Sites”). It also describes rights you may have under
applicable laws. Please read this Notice carefully to understand our policies and
practices regarding your Personal Information and how we will treat it. To access this Policy in an alternative
downloadable format, please click here.
Personal
Information We Collect
We
collect several categories of Personal Information from and about users of our Sites
and Services. “Personal Information” means information that uniquely
identifies, relates to, describes, or is reasonably capable of being associated
with or linked to you. The categories of Personal Information we collect may
include:
·
Contact Information – If you submit an inquiry, register for an account, make a
purchase, or provide information on or through our Sites or Services, we may
collect your contact information including your name, mailing address, email
address, and phone number.
·
Commercial Information – If you submit an inquiry, make a purchase, or provide information
on our Sites, we may collect commercial information including information about
your purchases and Services you have shown interest in.
·
Usage
Information – When you use our Sites, we may
automatically record information, including your Internet Protocol address (IP address),
geolocation of your device, browser type, referring URLs (e.g., the website you
visited before coming to our Sites), domain names associated with your internet
service provider, and any other information regarding your interaction with our
Sites.
· Communication Information – We may collect Personal Information contained within your
communications with us via email, social media, telephone, or otherwise, and in
certain cases we may use third-party service providers to do so. Where
permitted by applicable law, we may collect and maintain records of calls and
chats with our agents, representatives, or employees.
· Financial Information –
We may collect financial information such as credit card details via our
third-party payment processor to facilitate online payments.
How We Collect Personal
Information
·
Directly From You – We collect Personal Information that you provide to us directly, for example, if
you register for an account, choose to contact us, request information from us,
sign up to receive updates, or otherwise utilize our Sites or Services.
· From Third
Parties –
We may collect Personal Information from third parties, including but not
limited to business partners, advertising networks, social networks, data
analytics providers, mobile device providers, and Internet or mobile service
providers.
·
Through Online Tracking
Technologies – We use cookies and similar technologies to collect Personal
Information automatically as you navigate our Sites. For additional information
regarding our use of these technologies, see the Cookies and Tracking
Technologies section below.
To
the extent permitted by applicable law, we use Personal Information:
·
To provide and personalize our Sites and Services, such as
processing or fulfilling orders and transactions, providing and personalizing our
Services, processing payments, providing customer service, maintaining or
servicing accounts, providing financing, verifying customer information,
creating and maintaining business records, verifying eligibility, and
undertaking or providing similar services.
·
To optimize, improve, and maintain our Services, including
understanding how users interact with our Services, gauging user interest in
certain Services or Site functionality, and troubleshooting problems.
·
For internal research and development, such as
testing, verifying, and improving the quality of our Services or developing new
ones.
· For marketing
and advertising, including using your information to send you messages,
notices, newsletters, surveys, promotions, or event invitations about our own
or third parties’ goods and services that may be of interest to you. We also use
Personal Information to conduct interest-based advertising as discussed in the Cookies
and Other Tracking Technologies section below. You can manage your
marketing and other communications preferences by logging into your account on
our Sites. You can also unsubscribe from any marketing emails or text messages
that we may send you by following the instructions included in the email or
text correspondence or emailing us at privacy@sonepar-us.com.
·
For communicating with you, such as
responding to your questions and comments or notifying you of changes to our Sites
or Services.
·
For legal, security, or safety reasons, such as
protecting our and our users’ safety, property, or rights; complying with legal
requirements; enforcing our terms, conditions, and policies; detecting,
preventing, and responding to security incidents; and protecting against
malicious, deceptive, fraudulent, or illegal activity.
·
As part of a corporate transaction, such as in
connection with the sale of part or all of our assets
or business, the acquisition of part or all of another
business or another business’ assets, or another corporate transaction.
·
To fulfill any other purpose for which you provide it, including
purposes described when you provide the information or give your consent.
How
We Disclose Personal Information
We may disclose aggregated information about our
users, and information that does not identify any individual, without
restriction. We may disclose your Personal Information in the following
circumstances:
· Employees and Other Personnel – We may share Personal Information with our employees,
personnel, and other representatives (such as contractors) who have a need to
know the information for our business purposes.
· Affiliates and Subsidiaries – We may share Personal Information within our family
of companies for their and our business and marketing purposes, including
providing you with information about the Services we think may be of interest
to you.
·
Service Providers – We may disclose your Personal
Information to service providers that we use to support our business, including
but not limited to, data analytics providers, website hosting providers, and other
technology providers. If you are applying for a job with us, this may include service
providers such as background check providers and human resource providers.
·
Business Partners – We may disclose
Personal Information with trusted business partners. For example, we may disclose
your Personal Information with a company whose products or services we think
may be of interest to you or who we co-sponsor a promotion or service with.
· Ad Tech Companies and Other Providers – We may share or make available limited Personal
Information (such as a mobile device identifiers) with ad tech companies and
other online service providers. When we share your Personal Information in this
context, we follow applicable legal requirements, which may require that we
provide opt-out rights or other individual rights.
·
Legal Obligation or Safety Reasons – We may disclose
Personal Information to a third party when we have a good faith belief that
such disclosure of Personal Information is reasonably necessary to: (a) satisfy
or comply with any requirement of law, regulation, legal process, or
enforceable governmental request, (b) enforce or investigate a potential
violation of any agreement you have with us, (c) detect, prevent, or otherwise
respond to fraud, security or technical concerns, (d) support auditing and
compliance functions, or (e) protect the rights, property, or safety of Sonepar, its employees and customers, or the public against
harm.
·
Merger or Change of Control – We may disclose Personal Information to third parties as necessary if
we are involved in a merger, acquisition, or any other transaction involving a
change of control in our business, including but not limited to, a bankruptcy
or similar proceeding. Where legally required, we will give you notice prior to
such disclosure.
· Other – We
may disclose Personal Information to third parties when explicitly requested by
or consented to by you, or for the purposes for which you disclosed the
Personal Information to us as indicated at the time and point of the disclosure
(or as was obvious at the time and point of disclosure).
Cookies and
Other Tracking Technologies
We and our service providers may use cookies and
similar technologies to collect usage and browser information about how you use
our Sites. The technologies we use for this automatic data collection may
include cookies and web beacons that permit us to verify system and server
integrity and generate statistics around the popularity of certain content. We
process the information collected through such technologies, which may include
or be combined with Personal Information, to help operate certain features of
our Sites, to enhance your experience through personalization, and to help us
better understand the features of our Sites that you and other users are most
interested in.
Website
Delivery and Appearance – We may use
third party providers to enable certain customer interaction opportunities,
content delivery (like audio or video), or other service capabilities. Examples
include, but are not limited to, the following functionality:
·
Content
Delivery: We partner with service
providers to host our Sites and deliver specific content in support of our
Services. For example, we use YouTube to deliver specific content delivery like
audio and video. For more information about how YouTube collects and uses your
data, visit Google’s Privacy Policy. To power on-site search, we use Bloomreach.
For more information about how Bloomreach collects
and uses your data, visit Bloomreach’s Privacy Policy.
·
Customer
Interaction: We enhance our customer
interactions by offering features like Google Maps to find our locations. Each
of these offerings are governed by the terms, conditions, and policies of the
underlying service provider. For example, please see Google
Maps/Google Earth Terms of Service
and Google’s Privacy Policy for more information on how that feature operates.
Website
Analytics and Session Replay – We use
analytics and session replay services, that use cookies and other technologies
that collect your Personal Information, to assist us with analyzing our Site
traffic and usage to optimize, maintain, and secure our Sites and inform
subsequent business decisions (including, e.g., advertising). These include,
but are not limited to, the following third-party services:
·
Google
Analytics: To learn
more about how Google uses data, visit Google’s Privacy
Policy
and Google’s page on “How Google
uses data from sites or apps that use our services.” You may
download the Google
Analytics Opt-out Browser Add-on for each web browser you use, but
this does not prevent the use of other analytics tools. To learn
more about Google Analytics cookies, visit Google
Analytics Cookie Usage on Websites.
·
Twilio: To learn more about how Twilio uses data, visit Twilio’s Privacy Policy.
Interest-Based
Advertising – We may also allow or
enable third parties to collect Personal Information to provide their
interest-based advertising on behalf of our products and Services, or their
own. Interest-based advertising occurs when advertisements are shown to you
based on information collected from your online interactions over time and
across multiple websites, devices, or online services that you visit or use. Some
companies may engage in cross-context behavioral advertising to predict your
preferences and show you advertisements that are most likely to be of interest
or relevant to you. We do not control these third parties’ collection or
use of your information for these purposes, or the opt-out options they may
individually offer you via their terms, conditions, and privacy policies. If
you have any questions about an advertisement or other targeted content, you
should contact the responsible provider directly. Examples
of the third-party service providers we engage to serve interest-based
advertisements include Choozle, LinkedIn Ads, Marketo,
Meta Ads, and Microsoft Advertising, LinkedIn Ads.
Selling or Sharing
Personal Information – While we do
not sell Personal Information in exchange for monetary consideration, we do
share Personal Information for other benefits that could be deemed a “sale” or
“sharing” under various data protection laws, because they are sometimes
broadly defined to include activities such as the delivery of interest-based
advertising on websites or allowing third parties to receive certain
information, such as cookies, IP address, and/or browsing behavior. We
similarly engage in interest-based advertising when we use data about your
activities on our Sites to serve you ads on websites owned or controlled by
third parties. It is in this context that we have provided advertising
networks, data analytics providers, social networks, and video sharing
platforms with Personal Information such as your IP address, device
information, Internet and other electronic network activity information, and
geolocation information in the last twelve months.
Cookie Choices – To manage your preferences with respect to these
technologies, you can:
· Click “Manage Cookies” on our Sites or customize your
browser settings to refuse all or some browser cookies, or to alert you when
websites set or access cookies. If you disable certain cookies, please note
that some parts of our Sites may not function properly. These settings may be
lost and require reconfiguration if you delete your cookies.
· Block the collection and use of your information by
online platforms and ad tech companies for the purpose of serving
interest-based advertising by visiting the opt out pages of the self-regulatory
programs of which those companies are members: National
Advertising Initiative and Digital Advertising Alliance.
Please note that even if you opt out of interest-based advertising, you may
still see “contextual” ads which are based on the context of what you are
looking at on the websites and pages you visit.
· Review and execute any provider-specific instructions
to customize your preferences or opt-out of certain processing, including
interest-based advertising, by third party service providers. For example, to
opt-out of this type of advertising by LinkedIn, customize your ad preferences,
or limit LinkedIn’s collection or use of your data visit your LinkedIn account
or access LinkedIn’s Privacy Policy to learn more about how to exercise your rights.
How Long We Keep Your Personal Information
We
retain your Personal Information for as long as needed: (i)
to conduct business with you; (ii) fulfill the purposes outlined in this
policy; and (iii) to comply with our legal obligations, resolve disputes, and
enforce any agreements. Criteria we will use to determine how long to retain
your Personal Information include the nature and
length of our business relationship with you; our legal rights, obligations,
and retention requirements; and if we have an ongoing business purpose for
retaining your Personal Information, such as communicating with you about
ongoing or prospective Services you requested.
Links to Third-Party Websites
We are not responsible for the practices
employed by any websites or services linked to or from our Sites, including the
information or content contained within them. We encourage you to investigate
and ask questions before disclosing Personal Information to third parties,
since any Personal Information disclosed will be handled in accordance with the
applicable third party’s privacy policy.
In
some cases, we offer links to social media platforms (like Facebook, Instagram,
LinkedIn, and YouTube) that enable you to easily connect with us or share
information on social media. Any content you post via these social media pages
is subject to the Terms of Use and Privacy Policies for those platforms. For
more information about how YouTube collects and processes Personal Information,
for example, please see Google’s Privacy Policy.
International Use
If
you are visiting our Sites from outside of the United States, please note that
our Sites are hosted in the United States. Where permitted by applicable law, we may transfer the personal data we
collect about you to the United States and other jurisdictions that may not be
deemed to provide the same level of data protection as your home country, as
necessary for the purposes set out in this Notice.
How
We Protect Personal Information
We have
implemented commercially reasonable measures designed to secure your Personal
Information from accidental loss and from unauthorized access, use, alteration,
and disclosure. Unfortunately, the transmission of information via the internet
is not completely secure and despite these efforts to store Personal
Information in a secure environment, we cannot guarantee the security of
Personal Information during its transmission or its storage on our systems.
Exercising
Your Privacy Rights
Depending
on where you live, you may have the following rights with respect to your
Personal Information under applicable data protection laws:
·
Access – The right to request access to and obtain a copy
of any Personal Information we may have about you.
·
Deletion – The right to delete your Personal Information that
we have collected or obtained, subject to certain exceptions.
·
Correction – The right to request that we correct any
inaccuracies in your Personal Information, subject to certain exceptions.
·
Opt Out of Certain
Processing – The right to: (a) opt
out of the processing of your Personal Information for purposes of targeted
advertising; (b) opt out of the sale or sharing of your Personal Information;
(c) limit the use of your sensitive Personal Information (if applicable); and
(c) opt out of profiling in furtherance of decisions that produce legal or
similarly significant effects. We do not collect or process sensitive Personal
Information outside of purposes permitted by law (such as section 7027(m) under
the California Consumer Privacy Act Regulations, so we do not offer the option
to limit its use. We also do not profile you or other individuals in a manner
that would result in legal or similarly significant effects, so we do not offer
an opt out.
· Automated
Decision-Making – The right to know when you are subject to automated decision-making,
the Personal Information used to render the decision, the principal factors and
parameters involved in the decision, and human review or correction of the
decision (or its underlying data, where appropriate). You may also have the
right to consent or opt out of this automated decision-making, depending on
your location.
To exercise any of the privacy
rights afforded to you under applicable data protection laws, e-mail us at privacy@sonepar-us.com, call us at (843) 996-3760, or click “Do Not Sell or Share
My Personal Information” on at the bottom of our Sites.
You will not be discriminated
against in any way by virtue of your exercise of the rights listed in this Notice.
However, if you choose not to provide certain Personal Information, we may be
unable to provide some, or all, of our Services to you.
Only you, or an authorized agent
that you authorize to act on your behalf, may make a request related to your
Personal Information. We must verify your identity before fulfilling your
requests, and if we cannot verify your identity, we may request additional
information from you. If you are an authorized agent making a request on behalf
of another person, we will also need to verify your identity, which may require
proof of your written authorization or evidence of a power
of attorney. We endeavor to respond to requests within the time
period required by applicable law. If we require more time, we will
inform you of the reason and extension period in writing.
We do not charge a fee to process
or respond to your requests unless they are excessive or repetitive. If we determine
that a request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request. We may deny
certain requests, or only fulfill some in part, as permitted or required by
law. If you are not satisfied with the resolution of your request and you are
afforded a right to appeal such decision, you will be
notified of our appeal process in our response to your request.
Children’s
Privacy
We do not knowingly collect
or solicit any Personal Information from children, as defined under applicable
law, without verified written parental consent, and we have no actual knowledge of
selling such Personal Information of minors under 16
years of age. If we learn that we have
collected Personal Information from a child, we will promptly take steps to
delete that information. If you believe we might have any information from or
about a child, please contact us at privacy@sonepar-us.com.
California Residents
This
section provides additional information regarding Sonepar’s practices pursuant to the California
Consumer Privacy Act of 2018 and its implementing regulations, as amended by
the California Privacy Rights Act (“CCPA”), where “Personal
Information” has the definition set forth in the CCPA.
Please
see the below
chart
for detailed information about the categories of Personal Information we have
collected from California residents during the twelve months preceding the date
on which this Notice was last updated and the categories of third parties to
whom we sell or share Personal Information. For each
category of Personal Information set forth in the chart below, the categories
of third parties to whom we disclose it for a business or commercial purpose
are set forth in the How We Disclose Personal Information section above.
|
Personal Information Category set
forth in Cal. Civ. Code § 1798.140
|
Categories of Third Parties To Whom We Sell or Share Personal Information
|
|
Personal identifiers, including real name, alias, postal address, unique
personal identifier, online identifier, Internet Protocol address, email
address, or other similar identifiers.
|
Third-party marketers and other third parties that
set cookies and other online tracking technologies on our Sites.
|
|
California Customer Records Personal
Information (Cal. Civ. Code §
1798.80(e)), including name, signature, physical characteristics or
description, address, telephone number, education,
employment, employment history, etc.
|
We
do not sell or share this category of Personal Information.
|
|
Commercial information, including records of personal property, products
or services purchased, obtained, or considered, or other purchasing or
consuming histories or tendencies.
|
Third-party
marketers, analytics providers and other third parties that set cookies and
other online tracking technologies on our Sites.
|
|
Internet and other electronic network
activity information, including,
but not limited to, browsing history, search history, and information about
individual interactions with an Internet website, application, or
advertisement.
|
Third-party
marketers, analytics providers and other third parties that set cookies and
other online tracking technologies on our Sites.
|
|
Geolocation data, such as your IP address.
|
Third-party
marketers, analytics providers and other third parties that set cookies and
other online tracking technologies on our Sites.
|
|
Professional or employment-related
information.
|
Third-party
marketers, analytics providers and other third parties that set cookies and
other online tracking technologies on our Sites.
|
|
Sensitive Personal Information as set
forth in Cal. Civ. Code § 1798.140, including account access credentials (like
usernames or account numbers combined with password or other security/access
code to access an account).
|
We
do not sell or share this category of Personal Information.
|
California Shine the Light – Under California Civil Code Section 1798.83,
individual customers who reside in California and who have an existing business
relationship with us may request information about our disclosure of certain
categories of Personal Information to third parties for the third parties’
direct marketing purposes, if any. To make such a request, please contact us at
privacy@sonepar-us.com. Please be aware that not all information sharing is
covered by these California privacy rights requirements and only information on
covered sharing will be included in our response. This
request may be made no more than once per calendar year.
Changes to this Notice
Please note that we may modify or update
this Notice from time to time, so please review it periodically. If we make
material changes to how we treat Personal Information, we will notify you in
accordance with applicable law. Unless otherwise indicated, any changes to this
Notice will apply immediately upon posting to our Sites. You are responsible
for periodically visiting our Sites and this Notice to check for any changes.
Contact Us
If
you have any questions about our practices or this Notice, please contact us at:
Sonepar Management US,
Inc.
4400 Leeds Avenue, Suite 500
North Charleston, SC 29405
(843) 996-3760
